Tech Support
What are your support hours?
Our technical support team is available from 9 AM to 4 PM PST, Monday through Friday. You can reach us via email or live chat during these hours.
How can I find the right parts for my vehicle?
You can use our website's search function to find compatible parts for your truck.
Just enter your vehicle's make, model, and year, and you'll get a part list that fits your vehicle.
If you need help, contact our technical support team.
What should I do if a part doesn’t fit my vehicle?
If a part you purchased from us does not fit your vehicle, please verify that you selected the correct specifications. If the part still doesn’t fit, contact our support team for a return or exchange. Please have your order number and vehicle details for faster service.
Can I install the part myself, or do I need a professional?
Many truck parts can be installed by someone with basic mechanical skills, but some may require professional installation to ensure safety and functionality. We recommend reviewing the installation instructions provided with the product and considering your skill level before deciding to install the part yourself.
How do I return a defective part?
If you believe a part is defective, please contact us for a warranty evaluation. Include your order number, a description of the issue, and any relevant photos or videos. If the part is covered under warranty, we will provide instructions for returning the part and handling replacements or repairs.
Do you provide technical documentation for parts?
Yes, we provide technical documentation for most parts, including installation guides, user manuals, and specification sheets. These can be found on the product pages or requested from our support team.
What should I do if I encounter an issue during installation?
If you run into difficulties during the installation of a part, please stop the installation and contact our technical support. We can provide guidance, troubleshooting tips, or recommend professional installation if needed.
Order and Shipping Support
How do I place an order?
You can place an order directly on our website. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout where you can enter your shipping and payment information. If you need help during the order process, please contact our customer service team.
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Samsung Pay and other secure online payment systems.
Can I change or cancel my order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can modify your order if it has not yet been processed for shipping. Once an order is in the shipping process, changes are more difficult and may incur fees.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website or using track order button on the FAQ page. There, you can view your order history and current status. You will also receive email updates as your order progresses.
What are the shipping options and costs?
Shipping options and costs vary depending on the size and weight of the items, as well as the shipping destination. You can view available shipping options and their costs at checkout.
What should I do if my order hasn’t arrived yet?
If your order hasn't arrived by the estimated delivery date, please check the tracking information provided in your shipping confirmation email. If there are no updates or if the status is unclear, please contact our customer support for assistance.
What is your return policy?
We offer a 30-day return policy for most items. Items must be returned in their original condition and packaging. Some items may be subject to restocking fees. Please refer to our return policy on our website for detailed information.
How do I return an item?
To return an item, please contact our customer service to initiate the return process and obtain a return authorization. Detailed instructions and the return address will be provided. Please note that you may be responsible for return shipping costs unless the item is defective or the wrong item was sent.
I received a damaged item, what should I do?
If you receive a damaged item, please contact us immediately with your order number, a description of the damage, and photos of the damaged item and packaging. We will arrange for a replacement or refund and provide instructions for handling the damaged item.