Clarity in our return procedures is crucial for both us and your peace of mind. The guidelines below outline a step-by-step process for an efficient return experience.

Cancellation Policy:

Immediate Order Processing: Upon placing an order, it undergoes immediate processing, with a shipping label generated and paid for. While this ensures quick delivery, it means orders cannot be canceled post-purchase.

Already Shipped? If you reconsider after your order is dispatched but before its arrival, please await delivery. Upon receipt, you can initiate a return based on our policy. Contacting us before the product leaves our facility may allow us to halt the shipment, although shipping costs remain non-refundable.

We advise ensuring certainty before finalizing your order. For queries or product clarifications, do not hesitate to email us. We’re committed to ensuring you obtain precisely what you need.

Initiating the Return:

Obtaining RMA: Prior to initiating a return, obtaining a Return Merchandise Authorization (RMA) is mandatory. This ensures proper tracking and efficient handling of returns. To obtain an RMA, please contact our Customer Support desk by email at A valid RMA is required for processing your return.

  1. For Tuners:

Return Eligibility: When it comes to tuners, rest assured, this is our primary product category eligible for returns.

PLEASE NOTE: All Custom Tuning is considered final sale and is not eligible for Returns or Refunds.

Using the Correct Return Label.

Other Return Reasons: If you opt to return the tuner for reasons other than a fault, please be aware that the return label cost will be deducted from your refund or credit. This policy also applies to exchanges.

  1. For Exhausts, Race Pipes, and EGR Kits:

Non-returnable Items: Our updated policies no longer permit returns for exhausts, race pipes, and specific items such as EGR kits.

Refunds and Credits:

Post-Return Inspection: As part of maintaining our quality standards, all returned items undergo inspection before any refunds, gift cards, or exchanges are processed.

Your satisfaction continues to be our utmost priority. Should you have any inquiries or require clarification on any aspect, please feel free to contact us. We highly value your trust in TheDPFDelete and appreciate your understanding of our policies.