Ensuring clarity in our return procedures is essential for us and your peace of mind. Our guidelines below provide a step-by-step guide for an efficient return experience.
- Immediate Order Processing: Once an order is placed, it gets processed immediately, and a shipping label is generated and paid for. This swift processing ensures quick delivery but also means orders cannot be canceled post-purchase.
- Order Already Shipped? If you change your mind after your order is dispatched but before you’ve received it, please wait for the delivery. Once received, you can then initiate a return based on our return policy. Should you contact us before the product has left our facility, we may attempt to halt the shipment, but the shipping costs are non-refundable.
For your convenience, we urge you to be certain before finalizing your order. If you have queries or need clarification on any product, don’t hesitate to call or email us. We’re here to ensure you get precisely what you require
Initiate the Return:
Obtaining RMA: For any return, you must first acquire a Return Merchandise Authorization (RMA). This helps us track and efficiently manage returns. To get an RMA, please reach out to our Customer Support desk via phone or by emailing us at email@example.com. Without a valid RMA, we can’t process your return.
A. For Tuners:
- Eligibility for Return: If you’ve purchased a tuner, rest assured, this is the main product we routinely accept for returns.
- PLEASE NOTE: All Custom Tuning is final sale and as such will not be accepted for Returns or Refunds.
- Using the Right Return Label:
- If Your Tuner is Faulty: We’re sorry for the inconvenience. If the fault isn’t due to any action on your part, we’ll cover the cost of the return label.
- For Other Return Reasons: If you decide to return the tuner for reasons other than a fault, please note that the return label’s cost will be deducted from your refund or credit. This rule applies to exchanges as well.
- Restocking Fee: If you’re returning a tuner that isn’t faulty, there will be a restocking fee starting at 25%. The fee may be higher depending on the tuner’s condition and its packaging.
B. For Exhausts, Race Pipes, and EGR Kits:
- Non-returnable Items: We’ve updated our policies, and we no longer accept returns for exhausts, race pipes, and other specific items like EGR kits.
- Received a Damaged or Incorrect Product?
- Exhausts & Race Pipes: If you find that your item is damaged, we’ll either send you a replacement part or, in severe damage cases, a completely new product. If you receive an incorrect item, don’t worry: Contact us right away and we will make right.
- EGR Kits: If your EGR kit arrives damaged or incomplete, we’ll ensure you get the necessary replacement parts. Receive the wrong kit? We’ll dispatch the correct one immediately and provide a prepaid return label for the mistaken item.
- Returning for Other Reasons: If you decide to return a product not related to damage:
- Ensure you use our provided return label, the cost of which will be deducted from your refund.
- A restocking fee will apply: 50% for exhausts and starting at 25% for EGR kits, with possible increases based on the product’s condition.
Refunds and Credits:
- Post-Return Inspection: To uphold our quality standards, we inspect all returned items before processing any refunds.
Your satisfaction remains our top priority. If you have questions or require clarification on any point, please don’t hesitate to reach out. We value your trust in DPF Delete and appreciate your understanding of our policies.